Refund Policy

Pooja Booking Cancellations

Customer Initiated Cancellations

• More than 48 hours before: Full refund minus 5% processing fee
• 24-48 hours before: 50% refund
• Less than 24 hours: No refund
• No-show: No refund

Priest/Service Provider Cancellations

If a priest cancels the booking, you will receive a full refund. We will also try to arrange an alternative priest if you wish.

Pooja Items Returns

• Items can be returned within 7 days of delivery if unopened and in original condition
• Perishable items (flowers, prasad, etc.) cannot be returned
• Damaged or defective items will be replaced or refunded fully
• Return shipping costs are borne by the customer unless the item is defective

Refund Processing

Refunds are processed within 5-7 business days. The amount will be credited to your original payment method. Bank processing times may vary.

How to Request a Refund

1. Log in to your account and go to your bookings/orders
2. Select the booking/order you want to cancel
3. Click on "Request Cancellation" or "Return Item"
4. Follow the prompts to complete the request

Contact Us

For refund-related queries, contact us at:

Email: support@soyash.com
Phone: +91 98765 43210
Hours: Monday - Saturday, 9 AM - 8 PM